Contact us
A real person reads every message, whether it’s about the video editor, the marketplace, or the quiz & survey tool. Whether you’ve hit a bug, want a feature, or have a question about how we handle your data, we’d like to hear from you.
What to reach out about
- Support — trouble importing, exporting, or with a specific feature.
- Feature requests and feedback — tell us what would make Plumely Studio better.
- Bug reports — the browser and OS you're on helps us reproduce it fast.
- Billing — questions about Plumely Premium or your subscription.
- Privacy and data requests — access, correction, or deletion of account data.
- Press and partnerships — we're happy to talk.
Before you write about your footage
A quick note that often saves a round-trip: Plumely Studio never uploads your video. Everything is processed on your own device, so we have no copy of your projects and can’t recover a file you’ve lost or cleared from your browser storage. If something went wrong with an edit, describing the steps you took is far more useful to us than the file itself. You can read the full details in our Privacy Policy and learn more about the project on our About page.